Electricity complaint in Delhi: where to go
In Delhi, BRPL, BYPL, TPDDL and NDMC supply electricity. Complain to your supplier's Internal Consumer Grievance Redressal Cell (ICGRC) first, then go to its CGRF and then to the Electricity Ombudsman.
- 3 steps: discom, forum, Ombudsman
- Official numbers and addresses
- Checked 16 October 2026
Contact BRPL, BYPL, TPDDL, NDMC
- CGRF and Ombudsman contact list (DERC, 01.04.2026): https://www.derc.gov.in/sites/default/files/CGRF%26EO_TELEPHONE_LIST%20%282%29%202026.pdf
- Electricity Ombudsman: 26144979 (EPBX), elect_ombudsman@yahoo.com
- Electricity Ombudsman website: http://electricityombudsmandelhi.co.in/
The steps, in order
Complain to the ICGRC
- Find the ICGRC contact on your electricity bill.
- Complain on the supplier's web portal or by email, and keep the acknowledgement number.
- The ICGRC targets: no supply 24 hours, load shedding 48 hours.
- Voltage and disconnection complaints: 3 days. Other complaints: 4 days.
- If the ICGRC does not solve it within 15 days, forward it to the CGRF on the portal.
Go to the CGRF
- Each supplier has one CGRF. Find its address on the DERC contact list.
- CGRF-BRPL: Sub Station Building, Sector-V, Pushp Vihar, near Saket Court, New Delhi 110017.
- CGRF-BYPL: Sub-Station Building, near Karkardooma Court, Shahdara, Delhi 110032.
- CGRF-TPDDL: Sub Station Building, New Police Colony, Model Town-II, New Delhi 110009.
- CGRF-NDMC: Gole Market.
- The supplier replies within 10 days. The forum holds a hearing within 10 days of the pleadings.
Appeal to the Ombudsman
- Appeal within 30 days of receiving the forum order. The Ombudsman can accept a late appeal.
- Send it to the Electricity Ombudsman, B-53, Paschimi Marg, Vasant Vihar, New Delhi 110057.
Compensation you can get
| If the discom fails to… | Compensation |
|---|---|
| Defective meter not replaced within 15 days | Rs 50 per day, from day 16 |
| Late connection with no network work, from day 8 | 1.5% of the demand charges you deposited, per day |
| Second and later wrong bill in a financial year | 10% of the excess amount billed |
Claim compensation from your supplier within 60 days; it pays by bill adjustment within 90 days (DERC Supply Code 2017, Reg 76).
If you think the meter is wrong
- Ask your supplier in writing to test the meter.
- The supplier must test the meter within 15 days of your request (DERC Supply Code 2017, Reg 32(2)).
- The test fee for a single-phase meter is Rs 200.
- You pay no fee if the meter is faulty for reasons on the supplier's side.
- If the meter is correct, or you caused the fault, the supplier adds the fee to your next bill.
What we could not confirm
- We did not confirm the supplier helpline numbers on official pages.
- We found no CGRF filing fee, no Ombudsman deposit rule and no fixed decision time in the 2024 regulation text.
- We did not read a 2026 DERC Removal of Difficulty order or the 6th Supply Code amendment.
Questions
Where do I complain first in Delhi?
Complain to your supplier's Internal Consumer Grievance Redressal Cell (ICGRC). Its contact is on your bill.
When can I go to the CGRF?
If the ICGRC does not solve the grievance within 15 days, or you are not satisfied, forward it to the CGRF.
How much does a meter test cost in Delhi?
Rs 200 for a single-phase meter. You pay nothing if the meter is faulty for supplier-side reasons.
Can my supplier cut my supply while I dispute a bill?
Not if you pay under protest. Pay the amount claimed or your average monthly charge for the last six months, whichever is less (Electricity Act s.56(1)).
Sources
- DERC Forum and Ombudsman Regulations, 2024, Reg 2(j), 4, 9, 10, 13, 29, 31, 59
- DERC list of Ombudsman and CGRF offices (as on 01.04.2026)
- DERC Supply Code and Performance Standards Regulations, 2017, Reg 32(2), 74-76, Schedule I
- DERC Schedule of Charges and Procedure Order (31.08.2017), item 9
Read on 16 October 2026. Phone numbers and addresses change: check the official page before you send a letter.
ebbillcalc is not part of any discom or regulator. The regulations and your discom have the final word.