Electricity complaint in Telangana: where to go
In Telangana, TGSPDCL (Hyderabad) and TGNPDCL (Warangal) supply electricity. Complain at the Customer Service Centre or on 1912 first, then go to the CGRF and then to the Vidyut Ombudsman.
- 3 steps: discom, forum, Ombudsman
- Official numbers and addresses
- Checked 16 October 2026
Contact TGSPDCL, TGNPDCL
- TGSPDCL 24x7 toll free: 1912
- TGSPDCL CGRF online complaint: https://webportal.tgsouthernpower.org/CGRF/RegLogin.jsp
- TGSPDCL CGRF office: 040-23431447 / 040-23431228
- Vidyut Ombudsman website: http://vidyutombudsman-tserc.gov.in/
The steps, in order
Complain to your discom
- Register the complaint at the Customer Service Centre (CSC) first, or call 1912.
- Write down your complaint number.
Go to the CGRF
- TGSPDCL has CGRF-I for rural districts and CGRF-II for Greater Hyderabad.
- Both TGSPDCL forums sit at GTS Colony, Vengalrao Nagar, Erragadda, Hyderabad 500045.
- TGNPDCL consumers go to the TGNPDCL CGRF at Warangal.
- Write the complaint on plain paper with full details, or file on the online portal.
- You pay no fee to file a complaint with the forum.
- We read the forum time limits from a scanned copy. See the notes below.
Appeal to the Ombudsman
- Send the appeal to the Vidyut Ombudsman, 1st Floor, 33/11 kV Sub-Station, Boats Club Lane, Lumbini Park, Hyderabad 500063.
- We read the appeal time, deposit and decision time from a scanned copy. See the notes below.
Compensation you can get
We could not confirm the amounts from a readable copy of the regulation.
Telangana's Standards of Performance (TSERC Regulation 5 of 2016) require a claim, but we read them from a scanned copy, so we list no amounts.
If you think the meter is wrong
- Report the meter fault at the Customer Service Centre or on 1912.
- The national rules require a test within 30 days of your complaint.
- If the readings do not match your use, the discom must install a check meter within 5 days.
- We did not find the Telangana meter testing fee.
What we could not confirm
- We read TSERC Regulation 3 of 2015 from a scanned copy. It says the forum decides in 15 days for non-supply and disconnection, and 45 days for others.
- The same scanned copy gives 45 days to appeal to the Ombudsman, and a deposit of one third of the amount the forum assessed.
- It also says the Ombudsman decides within 60 days. Amendments of 2018 and 2021 are unread and may change these figures.
- We read the Standards of Performance (Regulation 5 of 2016) from a scanned copy. It shows Rs 200 per day for late meter replacement and Rs 100 per day for late bill complaints.
- The same copy says you claim compensation within 30 days of the failure. Check this with your discom.
- The 2016 new-connection time of 30 days is older than the 2024 national rules.
- We did not find the meter testing fee.
Questions
Do I pay a fee to go to the CGRF in Telangana?
No. TGSPDCL says you need not pay any amount to file a complaint with the forum.
Where do Hyderabad consumers go?
Greater Hyderabad consumers go to TGSPDCL CGRF-II at GTS Colony, Vengalrao Nagar, Erragadda.
Must I complain to the discom first?
Yes. TGSPDCL asks you to register the complaint at the Customer Service Centre first.
Can my discom cut my supply while I dispute a bill?
Not if you pay under protest. Pay the amount claimed or your average monthly charge for the last six months, whichever is less (Electricity Act s.56(1)).
Sources
- TGSPDCL 'About CGRF' note (forums, no fee, Ombudsman address)
- TGSPDCL home page (1912)
- TSERC Regulation 3 of 2015 (scanned), Reg 2.51, 3.19, 3.36
- TSERC Regulation 5 of 2016, Standards of Performance (scanned), Schedule II
Read on 16 October 2026. Phone numbers and addresses change: check the official page before you send a letter.
ebbillcalc is not part of any discom or regulator. The regulations and your discom have the final word.