Electricity complaint in Maharashtra: where to go
In most of Maharashtra, MSEDCL (Mahavitaran) supplies electricity; in Mumbai, BEST, Tata Power and Adani Electricity also supply. Complain to your supplier first, then go to its CGRF and then to the Electricity Ombudsman.
- 3 steps: discom, forum, Ombudsman
- Official numbers and addresses
- Checked 16 October 2026
Contact MSEDCL
- MSEDCL toll-free numbers: 1912 / 19120 / 1800-212-3435 / 1800-233-3435
- MSEDCL web self service: https://wss.mahadiscom.in/wss/wss?uiActionName=getServiceRequestConsumerDetailsLink
- MSEDCL CGRF online grievance: https://mcp.mahadiscom.in/CGRF/cgrf?uiActionName=getCreateGrievance
- Electricity Ombudsman (Mumbai): 022-49691092, electricityombudsmanmumbai@gmail.com
- Electricity Ombudsman (Nagpur): 0712-2950159, ombudsmanngp@gmail.com
The steps, in order
Complain to MSEDCL
- Call 1912 or a toll-free number, or use the web self service portal.
- Write down your complaint number.
- You can go to the forum if MSEDCL closes the complaint without your consent.
- You can also go to the forum after 3 days for supply or connection complaints.
- For other complaints, you can go after 15 days. You can also go to the forum directly.
Go to the CGRF
- Each distribution circle has one forum. The Chairperson comes from outside the licensee.
- MSEDCL consumers file on the MSEDCL CGRF portal. Tata Power, Adani and BEST have their own forums.
- File in person, by post, email, fax or web portal, in the Schedule A format.
- File within 2 years of the cause of action.
- We found no filing fee in the MERC regulations.
- The forum decides supply, connection, reconnection and disconnection grievances within 15 working days.
- It decides other grievances within 60 days.
Appeal to the Ombudsman
- Appeal within 60 days of the forum order. The Ombudsman can accept a late appeal.
- Deposit 50% of the amount the forum order asks you to pay, or Rs 25,000, whichever is less.
- The Ombudsman decides supply grievances within 15 working days and others within 60 days.
- Mumbai office: 107-108 Arcadia, NCPA Marg, Nariman Point, Mumbai 400021. It covers Konkan, Nashik and Pune division districts.
- Nagpur office: 1st Floor, A.S. Rao's Bungalow, Plot 166, Pande Layout, Khamla, Nagpur 440025. It covers Vidarbha and Marathwada.
Compensation you can get
| If the discom fails to… | Compensation |
|---|---|
| Faulty meter not replaced within the next billing cycle | Rs 50 per week, up to Rs 250 |
| Bill complaint not solved in time | Rs 100 per week, up to Rs 250 |
| Fuse-off call not attended in 3 hours (urban) | Rs 50 per hour, up to Rs 500 (LT) |
| Late new connection from the existing network | Rs 50 per week, up to twice the service connection charges |
MSEDCL pays automatically for items marked automatic in Annexure II; claim others within 60 days (MERC Supply Code and SoP Regulations 2021, Reg 25).
If you think the meter is wrong
- Ask MSEDCL for a meter test and pay the testing charge.
- The charge for a single-phase meter is Rs 220 + GST, from 1 April 2023.
- MSEDCL must test the meter within 30 days of your complaint.
- If the readings do not match your use, MSEDCL installs an additional meter for 3 months.
- If the meter is beyond accuracy limits, MSEDCL refunds the fee with interest.
- If you dispute the result, you can choose an NABL lab at your own cost.
What we could not confirm
- We did not check if a later MERC order changed the Rs 220 testing charge after 1 April 2023.
- The Mumbai Ombudsman website still shows the old area list. The MERC notification of 27 March 2026 applies.
- We found the 2024 forum amendment only in Marathi, with an English explanatory memorandum.
- We did not check the helplines and portals of BEST, Tata Power and Adani Electricity.
Questions
Do I have to wait for MSEDCL before I go to the forum?
No. MERC rules let you approach the forum directly. You can also go after 3 days for supply complaints or 15 days for others.
Which Ombudsman office do I use?
Mumbai covers Konkan, Nashik and Pune division districts. Nagpur covers Vidarbha and Marathwada (MERC notification, 27 March 2026).
Does everyone get compensation?
MERC pays compensation only to consumers with no arrears who paid bills on time in the last year. Consumers who paid late with a delayed payment charge get half.
Can MSEDCL cut my supply while I dispute a bill?
Not if you pay under protest. Pay the amount claimed or your average monthly charge for the last six months, whichever is less (Electricity Act s.56(1)).
Sources
- MERC CGRF and Electricity Ombudsman Regulations, 2020, Reg 3.13, 5.2, 7.8, 19.1, 19.22(h), 20.1
- MERC CGRF and EO (First Amendment) Regulations, 2024, Reg 3.3
- MERC Notification MERC/EO/2026/0225 (27 Mar 2026), Ombudsman areas
- MERC Supply Code and SoP Regulations, 2021, Reg 15.6.2, Reg 25, Annexure II
- MERC Supply Code and SoP (First Amendment) Regulations, 2024, Reg 15.6.1(A)
- MSEDCL Schedule of Charges w.e.f. 01.04.2023, Annexure E item 5A
- MSEDCL home page (toll-free numbers)
- Electricity Ombudsman (Mumbai)
- Electricity Ombudsman (Nagpur)
Read on 16 October 2026. Phone numbers and addresses change: check the official page before you send a letter.
ebbillcalc is not part of any discom or regulator. The regulations and your discom have the final word.