Electricity complaint in Kerala: where to go
In Kerala, KSEB Ltd supplies most consumers. Complain to KSEB first, then to its Internal Grievance Redressal Cell (IGRC), then the CGRF, and then the State Electricity Ombudsman.
- 3 steps: discom, forum, Ombudsman
- Official numbers and addresses
- Checked 16 October 2026
Contact KSEB Ltd
- KSEB toll free: 1912
- KSEB IVR / WhatsApp / SMS: 9496001912
- KSEB emergency and accidents: 9496010101
- KSEB landline: 0471-2555544
- State Electricity Ombudsman: 0484-2346488 / 8714356488, ombudsman.electricity@gmail.com
The steps, in order
Complain to KSEB
- Call 1912, or use WhatsApp, email, the online portal or the section office.
- Write down your complaint number.
- If KSEB does not solve it within the service time limit, take it to the IGRC.
Go to the CGRF
- If the IGRC does not solve it, file with the CGRF in writing in Form A.
- KSEB must place forums so that no consumer travels more than about 100 km.
- The forum decides within 15 days for non-supply, connection, reconnection or disconnection.
- It decides other grievances within 60 days.
- In a bill dispute, the forum can stop disconnection if you deposit 50% of the disputed amount.
Appeal to the Ombudsman
- Appeal within 30 days of receiving the forum order. The Ombudsman can accept a late appeal.
- Send it to The State Electricity Ombudsman, D.H. Road, Offshore Road Junction, Near Gandhi Square, Ernakulam 682016.
- The Ombudsman decides within 3 months, and records reasons if it takes longer.
Compensation you can get
| If the discom fails to… | Compensation |
|---|---|
| Late new connection from the existing system | Rs 50 per day |
| Faulty LT meter not replaced in time | Rs 25 per day |
| Disputed bill grievance not solved in time | Rs 50 per day |
Listed items pay automatically from 2026; claim others online within 30 days (KSERC SoP Regulations 2015, Reg 14A, as amended 2026).
If you think the meter is wrong
- Ask KSEB to test your meter and pay the test fee.
- The fee for a single-phase meter is Rs 100 per test (Kerala Electricity Supply Code, 2014).
- If the meter is within accuracy limits, KSEB confirms the old bills and keeps the fee.
- The national rules also require a test within 30 days of your complaint.
What we could not confirm
- We found no CGRF filing fee and no Ombudsman deposit rule in the KSERC regulation text.
- We did not find an official list of KSEB forum locations.
- KSERC hosts the 2023 CGRF regulation under a 'draft' web path, but lists it as a final regulation.
Questions
What is the IGRC?
The Internal Grievance Redressal Cell is the first authority you contact if KSEB staff do not solve your complaint.
Can KSEB disconnect me during a bill dispute at the forum?
The forum can tell KSEB not to disconnect if you deposit 50% of the disputed amount.
How much is a meter test in Kerala?
Rs 100 per test for a single-phase meter. If the meter is correct, KSEB keeps the fee.
Is compensation automatic?
For many items, yes, from 2026. For others, you claim online within 30 days.
Sources
- KSERC (CGRF and Electricity Ombudsman) Regulations, 2023, Reg 2(18), 10, 20(6), 23, 27, 39(1)
- KSERC Ombudsman page
- KSERC Standards of Performance Regulations, 2015 (consolidated, with First Amendment 2026), Schedule I, Reg 14A
- Kerala Electricity Supply Code, 2014 (updated 14.10.2025), schedule of charges 6(c)
- KSEB home page (helplines)
Read on 16 October 2026. Phone numbers and addresses change: check the official page before you send a letter.
ebbillcalc is not part of any discom or regulator. The regulations and your discom have the final word.