ebbillcalc

Electricity complaint in Gujarat: where to go

In Gujarat, four GUVNL discoms (DGVCL, MGVCL, PGVCL, UGVCL) and Torrent Power supply electricity. Complain to your discom, then go to the forum, and then to the Electricity Ombudsman in Ahmedabad or Rajkot.

  • 3 steps: discom, forum, Ombudsman
  • Official numbers and addresses
  • Checked 16 October 2026

Contact DGVCL, MGVCL, PGVCL, UGVCL, Torrent Power

  • DGVCL customer care (24x7 toll free): 1800-233-3003
  • All forum addresses (GERC list): https://gercin.org/forum_address
  • Electricity Ombudsman, Ahmedabad: 079-26302689 / 079-26308590, eoaoffice@gercin.org
  • Electricity Ombudsman, Rajkot: 0281-2994125, eleombrjt@gercin.org

The steps, in order

  1. Complain to your discom

    • Complain to your discom and write down the complaint number.
    • If the discom does not register or solve it within the service time limit, go to the forum.
    • You can also go to the forum directly.

  2. Go to the CGRF

    • Find your forum on the GERC forum address page.
    • GERC has circle or zonal forums and a Company Level Forum.
    • File in writing, by email or by fax. Use the Annexure I format.
    • The forum must not reject your grievance only because of the format.
    • The forum decides within 30 days. For disconnection cases, it decides within 7 days.

  3. Appeal to the Ombudsman

    • Appeal within 30 days of the forum order.
    • If the forum misses its deadline, you can appeal within 15 days after that deadline.
    • If the forum order asks you to pay an amount, deposit one third of it with the discom first.
    • Attach proof of that payment.
    • The Ombudsman decides within 45 days.
    • Ahmedabad: CMTS Building, Telephone Exchange, Bimanagar, Jeevandham Road, Ahmedabad 380015.
    • Rajkot: Jill Seva Sadan-3, 3rd Floor, Block 1, Government Press Road, Rajkot 360001.

Compensation you can get

If the discom fails to…Compensation
Late new connection (no network work), from day 8 urban or day 11 ruralRs 50 per day
Late meter replacement, from working day 9 urban or day 19 ruralRs 25 per day, up to Rs 1,500 (LT)
Billing complaint not solved in timeRs 50 per day

The discom pays automatically for items marked automatic in Clause 6.2; claim others within 60 days (GERC Standard of Performance of Distribution Licensee Regulations, 2023).

If you think the meter is wrong

  • Ask your discom to inspect and test the meter.
  • After inspection or testing, the discom replaces a defective meter within 24 hours (urban) or 72 hours (rural).
  • GERC publishes a list of approved third-party meter testing labs.
  • The national rules also require a test within 30 days of your complaint.

What we could not confirm

  • A GERC 2005 schedule sets Rs 100 for a single-phase meter test if the meter proves correct. We read it from a scanned copy, and a 2020 amendment is unread.
  • We found no forum filing fee in the GERC regulations.
  • We did not check the helplines of MGVCL, PGVCL, UGVCL and Torrent Power, or whether 1912 works.

Questions

Can I go to the forum without complaining to the discom first?

Yes. The GERC regulation gives you the right to approach the forum directly.

How fast does the forum act on a disconnection?

The forum must pass its order within 7 days for disconnection grievances.

Who gets double compensation?

The amount rises to 1.5 times after a representation, and to 2 times if the forum or Ombudsman upholds the claim.

Can my discom cut my supply while I dispute a bill?

Not if you pay under protest. Pay the amount claimed or your average monthly charge for the last six months, whichever is less (Electricity Act s.56(1)).

More tools

Check a Gujarat billUnits from meter readingSecurity deposit in GujaratYour rights everywhere

Sources

Read on 16 October 2026. Phone numbers and addresses change: check the official page before you send a letter.

ebbillcalc is not part of any discom or regulator. The regulations and your discom have the final word.