Electricity complaint in Andhra Pradesh: where to go
In Andhra Pradesh, APSPDCL, APCPDCL and APEPDCL supply electricity. Complain to your discom, then go to the CGRF and then to the Vidyut Ombudsman.
- 3 steps: discom, forum, Ombudsman
- Official numbers and addresses
- Checked 16 October 2026
Contact APSPDCL, APCPDCL, APEPDCL
We could not confirm an official helpline for this state. Use your discom’s website.
The steps, in order
Complain to your discom
- Complain to your discom office and write down the complaint number.
- Keep your bills and any letters.
Go to the CGRF
- Find the forum address, email and phone on your electricity bill.
- Discoms must also display them at all offices and substations.
- Send the complaint in person, by post, email or fax to the forum for your area.
- If you complain orally, the forum writes it down.
- The forum gives an acknowledgement the same day or the next working day.
- File within 2 years of the cause of action.
- The forum decides ordinarily within 60 days of admission.
Appeal to the Ombudsman
- Appeal to the Vidyut Ombudsman within 30 days of receiving the forum order.
- The Ombudsman can accept a late appeal.
- The Ombudsman office is at the APERC head office: Vidyut Niyantrana Bhavan, Dinnedevarapadu Road, Kurnool 518002.
- The Ombudsman decides ordinarily within 60 days of admission.
Compensation you can get
| If the discom fails to… | Compensation |
|---|---|
| Late new connection (metro 3, municipal 7, rural 15 days) | Rs 100 per day; automatic |
| Slow, fast, creeping or stuck meter not inspected or replaced in time | Rs 100 per day |
| Bill complaint not solved within 24 working hours | Rs 50 per day; needs a claim |
Fuse-off, new connection and wrongful disconnection items pay automatically; claim others within 30 days (APERC SoP Regulation 2004, as amended).
If you think the meter is wrong
- Apply to your discom for a special meter test and pay the fee.
- If the meter is defective, the discom pays the test cost. If it is correct, you pay.
- The discom must inspect the meter within 7 days in towns and 15 days in rural areas.
- The national rules also require a test within 30 days of your complaint.
What we could not confirm
- We did not confirm the discom helpline numbers or 1912 on official pages.
- We did not find a separate postal address for the Vidyut Ombudsman. The regulation places the office at the APERC head office.
- We did not find the meter testing fee amount.
- We found no forum filing fee and no Ombudsman deposit rule in the clauses we read.
- We used the APERC 2025 compendium. Its disclaimer says the gazette text prevails.
Questions
Where do I find my CGRF address in Andhra Pradesh?
Look on your electricity bill. APERC rules require the discom to print the forum address there.
Can I complain to the forum by email?
Yes. You can send it in person, by post, email or fax.
How long does the forum take?
The forum passes orders ordinarily within 60 days of admitting the complaint.
Can my discom cut my supply while I dispute a bill?
Not if you pay under protest. Pay the amount claimed or your average monthly charge for the last six months, whichever is less (Electricity Act s.56(1)).
Sources
- APERC CGRF, Vidyut Ombudsman and Consumer Assistance Regulation, 2016 (as amended), Reg 7.9, 9.1, 9.2, 10.2, 13.3, 16.1, 19.2, 22.3, in Compendium 2025 Vol II
- APERC Licensees' Standards of Performance Regulation, 2004 (as amended to 2025), Schedule II, in Compendium 2025 Vol I
- APERC General Terms and Conditions of Supply (updated 13.04.2018), clause 7.3.3
- APERC proceedings letterhead (head office address)
Read on 16 October 2026. Phone numbers and addresses change: check the official page before you send a letter.
ebbillcalc is not part of any discom or regulator. The regulations and your discom have the final word.